Guidance on our products, ingredients and care.
Guidance on our products, ingredients and care.
Yes, every formula is developed and professionally safety assessed to the same standards required for human cosmetics (CPSR-tested).
Our formulas are suitable for all breeds and coat types, including sensitive skin.
Yes, from 12 weeks and over.
Our formulas are naturally gentle, but as with any product, we recommend a small patch test before first use.
It depends on your dog's coat and lifestyle. Dogs that love muddy walks or swimming may need baths more often, while others can go longer between washes.
Our gentle, pH-balanced formulas protect natural oils and are mild enough for regular use.
Our products are carefully balanced for a dog's natural skin pH and coat needs, which differ from other animals.
While our formulas are gentle and naturally derived, they're designed exclusively for dogs to ensure safety and efficacy.
Yes. Our formulas are made with plant-based non-GMO ingredients and free from sulphates, formaldehyde, synthetic fragrance, hormone disrupters, and palm oil.
The word 'natural' is often used loosely in pet care, but we hold ourselves to a higher standard built on transparency, safety, and proven ingredient integrity.
Yes. We use carefully selected essential oils chosen for their safety and specific benefits for dogs.
Each blend is expertly diluted, created under professional guidance, and independently safety assessed.
CPSR stands for Cosmetic Product Safety Report, a safety assessment performed by a qualified toxicologist confirming that a product is safe and meets cosmetic regulations.
While this is only legally required for human cosmetics, we choose to apply the same process to every Fido & Oak formula to ensure human-grade safety.
Yes. Every ingredient is listed in full, following the same clear labelling standards used for human cosmetics.
This level of detail isn't required for pet products, but we choose to go further for complete transparency and trust.
All orders are dispatched from the same UK location where our products are developed, giving us full oversight and consistency from creation to delivery.
This approach keeps our process efficient and ensures every order is packed with care.
Not at the moment, but it's something we intend to offer in the future.
Orders typically arrive within two to four working days once dispatched. You'll receive tracking details by email as soon as your parcel is on its way.
We hope you and your dog love everything you ordered, but if something arrives damaged, faulty, or incorrect, we'll make it right.
Please email care@fidoandoak.com within seven days of delivery with your order number and a photo of the issue.
If you need to make a change, please email care@fidoandoak.com as soon as possible and we'll do our best to help before your order is dispatched.
Yes. We never test on animals, and none of our ingredients are derived from animals. We are proud to be part of the cruelty-free movement.
Yes. Our bottles are recyclable and contain at least 30% PCR plastic, using recycled materials instead of new plastic to reduce environmental impact.
Yes. We exclude palm oil and its derivatives from all formulations to help protect rainforests, wildlife habitats, and the communities impacted by unsustainable palm farming.
All Fido & Oak products are made in the UK to maintain close control over quality, safety, and sustainability standards.
Yes. Our formulas are biodegradable and free from harsh ingredients that could harm aquatic life, helping to keep waterways clean and safe after use.
Our team is here to help guide you to the perfect ritual for your dog.
We create natural dog grooming products designed to transform bath time into a calm, spa-like experience, deepening the bond between dogs and their owners while leading the way in ethical pet care.
We create natural dog grooming products designed to transform bath time into a calm, spa-like experience, deepening the bond between dogs and their owners while leading the way in ethical pet care.
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